Customer Service Coordinator
One of the most rewarding things for me about working at Lake Shore is that you never stop learning. You are encouraged to grow, and improve, and adapt. I know our customers expect that of us as a business — and we expect it of ourselves.
Justin Francis is a Customer Service Coordinator for Lake Shore Cryotronics, ensuring the efficient processing of orders and servicing of customers and prospective customers who contact our company on a daily basis. As a first point of contact, Justin fulfills requests for product information, assists customers in configuring and ordering products, verifies order completeness, and reviews sales orders for technical requirements prior to shipment. When advanced technical assistance is required, he coordinates communications between customers and our technical and engineering staff to see that questions and issues are resolved. He also serves as a primary contact for sales representatives regarding order status, pre-order information, and quotes, and supports the engineering staff by issuing returns for recalibrations and repairs.
Prior to his time at Lake Shore, Justin served as an ISO Auditor and Receiving Coordinator in the automotive industry, working to ensure strict adherence to ISO 9001/14001 policies, and coordinating just-in-time delivery of parts to a high-output facility. Both positions strengthened his adaptability and communications skills, which he credits with enabling him to transition successfully into a customer service role.