Justin Francis

Technical Support Engineer I

One of the most rewarding things for me about working at Lake Shore is that you never stop learning. You are encouraged to grow, improve, and adapt. I know our customers expect that of us as a business — and we expect it of ourselves.
Justin Francis

Justin Francis serves as a Technical Support Engineer at Lake Shore Cryotronics, providing comprehensive support for our Environment by Janis products as well as all Lake Shore instruments. In his role, Justin serves as the primary point of contact for MeasureLINK™ software-related inquiries and associated support, ensuring seamless assistance for both prospective and existing customers. His role involves facilitating communication between customers and Lake Shore’s application scientists, sales engineers, and service team to ensure efficient resolution of inquiries and issues. Additionally, he schedules activities such as system installation and product training for end users, ensuring a smooth experience for customers from start to finish.

Before joining the Lake Shore Service Team in 2020, he was a Customer Service Coordinator for Lake Shore, fulfilling requests for product information, assisting customers in configuring and ordering products, and reviewing sales orders for technical requirements before shipment. Prior to Lake Shore, Justin served as an ISO Auditor and Receiving Coordinator in the automotive industry, working to ensure strict adherence to ISO 9001/14001 policies and coordinating just-in-time delivery of parts to a high-output facility. These positions strengthened his adaptability and communications skills, which he credits with enabling him to transition successfully into customer and technical service roles.